Frequently asked questions

If you can no longer attend an event, please cancel your ticket so that someone else can attend.

Quick guide to cancelling ticket(s)

If you have an Eventbrite account:

1.      Log in to your Eventbrite account using the email address that you booked the tickets with.

2.      Click ‘Tickets’ in the top right corner of the screen.

3.      Click the event that you would like to cancel for.

4.      Click the ‘Cancel Order’ button and confirm your cancellation.

5.      Your booking will then be released and Eventbrite will then inform the Society.

If you do not have an Eventbrite account:

1.      In the booking confirmation email, under the Order Summary, click on ‘View and manage your order online’.

2.      It will take you to the Eventbrite website. Please should click on ‘Email me a login link’ and enter your email address when prompted.

For paid tickets:

1.      You will get a full refund if cancel within seven days of purchase.

2.      If you would like a refund during the 7 days prior you an event, you will get a refund minus the Eventbrite fees.

If you have any further questions about cancelling event tickets, please contact the office.

We've noticed that a number of members are still unsure about how to watch livestreamed events online, so here's a quick guide:

The link to access the livestream of the talk is included in your order confirmation email (from Eventbrite). Please see the ‘Additional Information’ section in the order confirmation.

The link will look something like this:

https://primetime.bluejeans.com/a2m/live-event/uuggapgt

To access the livestream of the talk, you can either:

• Watch the talk using your existing internet browser by clicking on the link

Or

• For the best attendee experience, we recommend you download the BlueJeans Events app here: https://www.bluejeans.com/downloads#events...And when prompted enter the Event ID to access the livestream - e.g. in the example link above, the Event ID is uuggapgt (the characters after ‘…live-event/’)

Please make sure that you give yourself enough time to find the event link in your inbox prior to joining the talk.  We wouldn't want to you to unnecessarily miss the beginning of the lecture.

If for any reason you do experience any issues, any last minute queries should be directed to: admin@manlitphil.ac.uk.

NB: We will do our best to respond to event queries in good time – however, as we are often very busy right up to the event start time, we cannot always guarantee we will be able to respond to your query.