Frequently asked questions

During the checkout process, you will be asked to confirm who is coming to the lecture - you, someone else or several people. Here you can select which guest you are bringing. If you are a joint member, the person with whom you share your membership will automatically appear as a guest option, but you can still add someone new by clicking on the link 'add a new person to this list'.

You can cancel a ticket via your 'My Account' area. Click on 'view' next to the booking containing your tickets (under 'Your Lit & Phil Order History' column) and then click 'Cancel this booking' on the ticket you wish to cancel. You will then be taken to a separate page with the details of that booking. Please double check that it is the correct booking to cancel and then click on the yellow cancel button at the bottom right of the page.

There is also a link on each ticket which you can click (if viewing the online version) to cancel that ticket. If you cannot find your ticket e-mail, you can access past tickets and e-mails in your account on the Lit & Phil website.

Links to book tickets are at the bottom of each event page. Once you select which ticket type you would like and then confirm who is attending that event, your tickets will be added to your shopping basket. You can access this basket any time by clicking on the basket link at the top of the page (N.B. this only appears once you start booking tickets). You can then view other events and add tickets for those events or go straight to checkout by clicking on the shopping basket. Here you can review all the tickets you have selected before going through confirmation. After completion of booking, you will receive an e-mail with a receipt of your bookings and your tickets.

If you have cancelled a supper and are eligible for a credit voucher, you will receive a code with instructions shortly after your cancellation. To use the code, just enter it in the voucher code box before checking out on your next supper booking. This can be found on the final checkout page before payment when you click on the link 'Have you got a voucher code?'.

Please note that vouchers are only redeemable once, so it is not possible to split the credit across several bookings or receive another voucher for the remainder of a credit if you do not use it all at once. It is therefore advisable to use the voucher for money off a total that is equal to or greater than the sum of the voucher. Credit vouchers can only be used for the remainder of the season's lectures (i.e. until the end of June).

If you have received a temporary password or would like to change one you created already, go to 'Membership > My Account' and then click on 'Edit' above the welcome message to create a new password. N. B. You must already be logged in to do this.

If you have forgotten your password, go to 'Membership > Sign In' and then click on the 'Reset Password' tab. You will then receive an e-mail with a one-use link which, when clicked, will redirect you to the website after being logged in automatically with temporary login details. From here you can follow the steps above to create a new password.

Any email from websites or services that you normally use that ask you reply or click on a link to enter your personal details, including your password or bank details, are fake emails from phishing scams. 

You will never receive an email from the Lit & Phil asking you to enter your bank details or your username and password for the website. If you have any issues with your password, you will only ever receive a reset link to your email so that you can set a new one after you click on the 'Reset Password' link on the login page. This email will be sent from website[at]manlitphil.ac.uk and will contain a link with the URL starting with 'https' [the 's' is important as this means its a secure website]. This link will then take you to the Lit & Phil website where it will authenticate your login with a one-use set of credentials so that you can then set your own password.

PayPal is a third party service used by the Lit & Phil to process online payments. The Lit & Phil do not store any of your PayPal login or bank details. All of the information you provide to PayPal will be securely stored by PayPal itself. If you receive an email purporting to originate from PayPal that asks you to click a link or reply to the email with any personal details, including bank details and username-password information, this is a phishing email. PayPal will never send you an email asking you for these details, even if the email claims that there is a problem with your account or claims that your account has paid for items without your knowledge. When you first set up your PayPal, you choose a series of security questions that only you know the answer to. If you ever have to change or enter your personal details into PayPal, such as change your password, you will be asked these security questions in order to determine that it is genuinely you who is requesting a change of details.

For more information about how to spot a phishing email, you can read this article on the PayPal Frequently Asked Questions: "How can I tell if my email is genuinely from PayPal?"