Frequently asked questions

Answers to frequently asked questions.

Members

Yes, Members are welcome to bring one guest to Members-Only events. As these events are usually special events outside of the normal lecture format, the capacity may sometimes be limited so if you wish to bring more than one guest, please contact the office for further advice.

During the checkout process, you will be asked to confirm who is coming to the lecture - you, someone else or several people. Here you can select which guest you are bringing. If you are a joint member, the person with whom you share your membership will automatically appear as a guest option, but you can still add someone new by clicking on the link 'add a new person to this list'.

Links to book tickets are at the bottom of each event page. Once you select which ticket type you would like and then confirm who is attending that event, your tickets will be added to your shopping basket. You can access this basket any time by clicking on the basket link at the top of the page (N.B. this only appears once you start booking tickets). You can then view other events and add tickets for those events or go straight to checkout by clicking on the shopping basket. Here you can review all the tickets you have selected before going through confirmation. If you have selected any supper tickets, you will be guided through the payment process at this point, but if all your tickets are free then you can just confirm and end the booking process there. After completion of booking, you will receive an e-mail with a receipt of your bookings and your tickets.

You can cancel a ticket via your 'My Account' area. Click on 'view' next to the booking containing your tickets (under 'Your Lit & Phil Order History' column) and then click 'Cancel this booking' on the ticket you wish to cancel. You will then be taken to a separate page with the details of that booking. Please double check that it is the correct booking to cancel and then click on the yellow cancel button at the bottom right of the page.

There is also a link on each ticket which you can click (if viewing the online version) to cancel that ticket. If you cannot find your ticket e-mail, you can access past tickets and e-mails in your account on the Lit & Phil website.

If you cannot locate the e-mail with your ticket attached in your inbox, you can log into your account on the Lit & Phil website which contains your order and e-mail history so you can easily access past communication.

If you find that you are unable to book for a particular event, there could be one of three reasons:

(1) Booking is only available on a session by session basis, meaning you cannot make bookings for the whole Season in one go. So if you want to book for an event in the next Session, you will have to wait until the booking opens at the beginning of that Session unless there is a circumstance meaning you cannot book at that time and wish to secure your booking. Sessions run September - December, January - March, April - June.

(2) The event you are trying to book for may have reached capacity and we have started to operate a waiting list. This will be indicated as such on the event page. If you wish to be added to the waiting list, please contact the office.

(3) Sometimes we have events that are different to the usual lecture format and require extra planning. This may mean that we have been unable to open the booking for that particular event along with the rest of the Session's lectures. If this is the case, it will be noted as such on the event page and an announcement will be sent out to all members when the booking becomes available.

Non-members

The option to have supper at the end of a lecture is only available to Members and their guests. 

Links to book tickets are at the bottom of each event page. Once you select which ticket type you would like and then confirm who is attending that event, your tickets will be added to your shopping basket. You can access this basket any time by clicking on the basket link at the top of the page (N.B. this only appears once you start booking tickets). You can then view other events and add tickets for those events or go straight to checkout by clicking on the shopping basket. Here you can review all the tickets you have selected before going through confirmation. After completion of booking, you will receive an e-mail with a receipt of your bookings and your tickets.

You can cancel a ticket via your 'My Account' area. Click on 'view' next to the booking containing your tickets (under 'Your Lit & Phil Order History' column) and then click 'Cancel this booking' on the ticket you wish to cancel. You will then be taken to a separate page with the details of that booking. Please double check that it is the correct booking to cancel and then click on the yellow cancel button at the bottom right of the page.

There is also a link on each ticket which you can click (if viewing the online version) to cancel that ticket. If you cannot find your ticket e-mail, you can access past tickets and e-mails in your account on the Lit & Phil website.

Members of the Society have priority booking so the booking for members of the public only goes live 21 days before a lecture. If it is within the 21 days and you still cannot book, please check the event page for information about whether it is a 'Members Only' event or whether it is fully booked. In the latter case, there will be a waiting list so please contact the office to be put on it.

Membership

You apply to join the Society by filling in our online form, which you can find here.

You can view the subscription rates, subscription categories and payment options on the Subscriptions page.

Payment

When booking your tickets you will automatically taken through to PayPal to process your payment. There is an option for PayPal members to login or to continue as a guest if you don't have an account. As a security measure, PayPal requires cardholders to sign-up to PayPal if you pay with the same card repeatedly for the same merchandise type up to a certain monetary limit. Signing-up to PayPal is free and confirms that you are the owner of that card which can be verified by your bank. You can find out more about PayPal here.

Please note that once the booking process goes to PayPal, it is no longer under the control of the Lit & Phil administration meaning that we cannot help with any login or payment issue as you will need to contact PayPal to resolve the it.

 

If you have cancelled a supper and are eligible for a credit voucher, you will receive a code with instructions shortly after your cancellation. To use the code, just enter it in the voucher code box before checking out on your next supper booking. This can be found on the final checkout page before payment when you click on the link 'Have you got a voucher code?'.

Please note that vouchers are only redeemable once, so it is not possible to split the credit across several bookings or receive another voucher for the remainder of a credit if you do not use it all at once. It is therefore advisable to use the voucher for money off a total that is equal to or greater than the sum of the voucher. Credit vouchers can only be used for the remainder of the season's lectures (i.e. until the end of June).

If you cancel your supper up to 7 days before the lecture then we can issue you with a credit voucher to use at the checkout next time you book tickets. Just follow the instructions on your ticket or member area to cancel your ticket and we will e-mail you the credit voucher code. 

If you cancel within the 7 days prior to the lecture, on the day or do not show up to the lecture without prior cancellation, we cannot issue you with credit as we have to order the catering 7 days before the event and therefore will still have to pay for the food not taken.

My Account

Making an account on the Lit & Phil website has benefits for both Members and non-members. Both are able to view their booking history and past communications sent to them via e-mail, making it easier to find a ticket, check what you have already  booked and cancel any tickets for events you can no longer attend. It also means you don't have to re-enter your details when booking for an event. Members of the Society who have an account can also access Members-only documents such as the current Memoirs and Council minutes.

If you have received a temporary password or would like to change one you created already, go to 'Membership > My Account' and then click on 'Edit' above the welcome message to create a new password. N. B. You must already be logged in to do this.

If you have forgotten your password, go to 'Membership > Sign In' and then click on the 'Reset Password' tab. You will then receive an e-mail with a one-use link which, when clicked, will redirect you to the website after being logged in automatically with temporary login details. From here you can follow the steps above to create a new password.

To make a new account, please click on Membership link on the top menu and then click on My Account. You will be taken to the login page which has a tab titled 'Create New Account' across the top.

If you go to the 'My Account' link in the 'Membership' menu above, there is a tab titled 'Request a new password' which will allow you to reset your password.

Troubleshooting

We currently know of an error that is preventing the deletion of individual bookings from your basket when intended. While this is being fixed, you can completely clear your basket and checkout area of any bookings by logging out of your account and logging back in again.